A number of good people out there may have heard of and some of you are maybe even making good use of one right now! And then there are some others out there who’ve still to discover just what a virtual receptionist actually is. So, no matter what the case may be, let’s take a look at what it’s all about.
Virtual receptionistsare today being used more and more in many areas of the business world and refer to people who answer the phone orundertakes out the usualduties of an on-site receptionist. (But who is not actually based ona company’s reallocation)
Persons such as customer service reps and answering service personnel, canboth indeed be known as virtual receptionistsif they are working somewhere off-site or at some remote location.
- And as a matter of fact, in practically all cases, the receptionists will be working from their home office
Always On Call
Any company which that hires virtual workers will help to improve their customer service by having much longer hours of availability,a covering of nearly all time zones,and also costs savingon overheads and payroll costs.
It is in this kind of a role, that modern business telephone systems in the UK commonly include the taking of incoming phone calls and much more.
- In most cases, thecalls are for product ordering or enquiries about product ordering. However, retail is just one area which makes good use of virtual workers.
- For instance, medical staffing services often hire these receptionists to answer allcalls after hours and to assist in scheduling temporary workers to fill in at any hospitals which are short of staff.
The virtual receptionist has the flexibility to professionally work from either home or somewhere else, whilst the employer will then make savingson things like computer hardware, electricity, and various other operating fees.
More Information for Anyone Interested in This Type of Employment
Due to this job title and the description beingso varied, anyone looking for employment in such a position, should be slightly cautious when looking for this type of work. There are some well-established companies out there which possibly have employment for receptionists, they are usually not that well-advertised.
Try to avoid any service which provides employment, but then charges for software which they will claim are needed on the job. In most cases, a reputable virtual receptionist company job offer will ask you to have a computer (and back up), high-speed Internet, a landline telephone, anda noise-cancelling headset.
The businesses which use business answering services differ and can vary all the way from lawyers, insurance firms, clothingretailers to medical answering services and television advertising companies.
And strangely enough, you mayhave already spoken to one or more already when ordering a product or contacted a company’s customer service department, without even knowing about it!